What started as a way to send gifts more efficiently through a customer’s own logistics centre grew into a fully fledged platform for campaign processing. No separate systems or manual work, just one automated flow that works. Over the years, Novik evolved into a scalable SaaS platform with more than ten different campaign flows, from cashback to registration and gift selection. All within one environment, connected to suppliers and systems on both sides of the process.
Our strength lies not only in technology, but in increasing customer value. Novik makes the entire customer journey visible and measurable. Not only at the first touchpoint, but especially in the stages where loyalty is created: aftercare, repeat purchase, registration and service. We believe real customer loyalty starts after the campaign. That is why we build dashboards that do more than monitor: they help improve decisions, optimise processes and deepen customer relationships. So campaigns not only run faster, but also deliver more.
Smart partnerships, seamless execution
We believe in strong partnerships to support your campaign from start to finish. That’s why we work with leading technology providers, like Sendcloud, the shipping platform for e-commerce, trusted by over 25,000 businesses. Sendcloud integrates seamlessly with our automated campaign flow, ensuring a smooth and complete logistics process.
For fraud detection, Novik partners with a specialised expert in OCR technology. OCR instantly converts documents, such as receipts, into usable data. From there, our smart Novik features and AI get to work, interpreting that data and automatically checking for accuracy, completeness and anomalies. This allows you to detect suspicious claims faster and keep your campaign running at the highest level of accuracy and security.
Novik is a product of Not on Paper
Technology that accelerates and amplifies, that’s what Not on Paper stands for. With years of experience in developing scalable platforms and customer-centric digital solutions, they ensure that Novik continues to innovate and grow alongside the ambitions of the organisations we support.
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Nice that you’re getting in touch with us. We will contact you within 2 working days to schedule an introductory meeting. We would be happy to sit down with you to hear about your plans and explore whether we are the right partner to take your loyalty program to the next level. Speak soon!